Rhinoback Knowledge Base

Windows 7 support

support — Fri, 29 Jan 2010 17:04:00 GMT

Abstract:

Windows 7 Support

Rhinoback fully supports the Microsoft Windows 7 Operating System in version 5.5 and above. You can download the latest version of the software at http://www.rhinoback.com/downloads/clients.aspx.

Rhinoback versions prior to 5.5 generally work on Windows 7 also. We recommend that you upgrade to the latest versions to ensure trouble free operation.

How to enable Rhinoback's Mailbox Level backup for Exchange Server

support — Wed, 27 Jan 2010 10:46:00 GMT

Abstract:

How to enable Rhinoback Mailbox Level backup

Question:

How do I turn on the Mailbox Level Backup feature?

Answer:

The Rhinoback Mailbox Level backup feature requires that you have a Server Account

Once your server account is established, you can then request Mailbox Level Backup.

Note:

Mailbox level backup is an advanced feature that requires expertise in Exchange Server administration. Rhinoback support will assist in the setup and configuration of this feature. There is an additional cost of $1 per mailbox per month for mailbox level backup features.

The mailbox level backup feature is available on for Exchange Server 2003 and Exchange Server 2007. Support for Exchange Server 2010 will be available in Q2 2010. The mailbox level backup feature allows for backup and restore of individual mailboxes and even individual messages within an Exchange mailbox.

New Look and Feel

support — Tue, 26 Jan 2010 07:47:00 GMT

Abstract:

New Look for Rhinoback

The Rhinoback software has been updated with a new look and feel. If you are running version 5.5 or above of the software, then you have already noticed that the user interface is much simpler and cleaner. The most commonly used functions are only a click away and everything else is still available through the icons in the lower left of the windows. More changes to come to the website and documentation as well as new account types.You can easily upgrade to the new Rhinoback software at anytime and no additional charge.

Deleting a backup set deletes the backup files

support — Wed, 13 Jan 2010 12:20:00 GMT

Abstract:

Deleting a backup set deletes the backup files

When a backup set is deleted from Rhinoback, all files are deleted from the backup storage system. Retention policies no longer apply and all of the older versions of files in the backup set are also deleted. Deleting an entire backup set will result in all storage used by the backup set becoming free and returned to the quota within a day.

Do not delete a backup set unless you are sure that you will not need to restore any of the backup files.

Free Account Removal Policy

support — Sun, 10 Jan 2010 15:41:00 GMT

Abstract:

Free Account Removal Policy

Rhinoback Free accounts do not expire and can be used indefinitely.

Due to the popularity of the Rhinoback free backup accounts, we periodically clean up space utilized by free accounts that are not being used. We routinely remove free accounts that have not been used for 30 days or more. We will also remove free accounts that have not backed up any data within 3 days of creation.

Important: If your free account has not had a successful backup in over 30 days, then it may be removed to free up space. This includes accounts that max out the quota. If your free account is over quota, then you must either upgrade to a paid account or remove some files from your backup so that your backup job will run successfully.

Latest Version of Rhinoback Manager Software

support — Sun, 10 Jan 2010 14:50:00 GMT

Abstract:

Latest Version of Rhinoback Manager Software

The latest version of the Rhinoback Manager Software is version 5.5.5.0.

You can determine your current version by opening the Rhinoback Manager on your computer and then selecting "Help / About" or the question mark icon in the main window.

You can download the latest version of the softeare from the Rhinoback Downloads page.

How long does Rhinoback keep my files on the backup server?

support — Thu, 20 Aug 2009 10:23:00 GMT

Abstract: Your current files are retained for as long as you keep your Rhinoback account. Deleted files and older versions of files are retained for a period of time specified by your retention policy. Your retention policy can be found and modified in the Rhinoback Manager under your Backup Set. The following article may be of interest to you: Data Backup and Recovery: Backup Retention

CExRestore::restoreInstance:HrESERestoreComplete: Error Number 0xc7ff1004: (null)

support — Thu, 07 May 2009 12:38:00 GMT

Abstract:

CExRestore::restoreInstance:HrESERestoreComplete: Error Number 0xc7ff1004: (null)

After successfully downloading an Exchange backup from the Rhinoback Online Backup system one of the following utilities is executed to move the dowloaded database and logfiles to the Microsoft Exchange Information Store:

ExRestore2k7 (Exchange 2007)
ExRestorex64 (Exchange 2003 or Exchange 2007, 64bit)
ExRestore (Exchange 2000 or Exchange 2003, 32bit)

The transaction log files that are restored with the database must be applied in sequence. If one or more of the log files are missing from the sequence then the following errors are produced after the utility begins applying the transaction logs:

[Error] CExRestore::restoreInstance:HrESERestoreComplete: Error Number 0xc7ff1004: (null)

Event ID: 904 Source ESE Backup may also be found in the application event log. The full text of the error is:

Information Store (380) Callback function call ErrESECBRestoreComplete ended with error 0xC8000713 Unable to find the file.

Event ID: 9638: Source MSExchangeIS may also be found in the application event log. The full text of the error is:

Function 'ErrESECBRestoreComplete' failed with error 0xc8000713.

Solution

Use Eseutil to determine which transaction logs are needed to properly recover the database. See the example below:

ESEUTIL /MH "Mailbox Database.edb"
Locate the line similar to: "Log Required: 268983-269002 (0x41ab7-0x41aca)"

Follow Rhinoback on Twitter

support — Sat, 18 Apr 2009 17:02:00 GMT

Abstract:

Twitter Updates

How long are my files retained on Rhinoback?

support — Sat, 18 Apr 2009 16:19:00 GMT

Abstract:

Backup Data Retention

Rhinoback Online Backup retains your files for as long as you keep the account. The current versions of the files you backup are retained indefinitely at the secure offsite storage facilities. Files that you delete from your computer, or older versions of files that you have modified are retained according to a retention policy that you set. By default Rhinoback keeps files that you have deleted for 7 days. If you deleted a file by mistake then you have 7 days to recover it before Rhinoback will release the space. You can increase the number of days that deleted and old versions of files will be retained, but it will increase your space requirements on the Rhinoback storage systems.

With Rhinoback, you have complete control over how long your deleted files and older versions of modified files are retained and available for you to restore. You can set the retention policy to any number of days, months, or years. In addition you have the flexibility to specify different retention polices for sets of files. You can also specify advanced retention policies for keeping end-of-month, end-of-quarter, end-of-year backups or any other periods that require special retention.

See "What is the data retention area? " for more information about the data retention area.

Does Rhinoback require a credit card?

support — Tue, 31 Mar 2009 17:16:00 GMT

Abstract:

Rhinoback requires a credit card for single backup accounts that are billed monthly. For corporate customers who need multiple backup accounts, we can invoice quarterly. We can also invoice annually for any account. Professional accounts billed annually receive a 15% discount.

If you require invoicing please contact us at 404-256-6800 or open a support ticket at: http://www.rhinoback.com/support/Support.aspx?area=3

Why is my account suspended?

support — Tue, 31 Mar 2009 17:12:00 GMT

Abstract:

Reasons an account may be suspended

Declined or expired credit card - The most common reason an account will be suspended is for non-payment. If your credit card has expired or if your bank has declined your credit card, Rhino USA will suspend your account. Note that before your account is suspended an email is sent to the email address associated with your account giving you at least 5 days notice. Suspended accounts may be deleted if payment is not received.

Invoice over 30 days past due - For business accounts that are invoiced rather than billed by credit card, if the invoice is more than 30 days past due, the account is subject to being suspended until payment is received.

Cancelled Account - If your account was cancelled, it will be suspended for a few prior to being deactivated.

Suspended accounts are not deleted. The data is retained as long as the account is in suspended status. Suspended accounts can be reactivated and all backup data will remain intact. If you believe your account was suspended incorrectly or if you want your account reactivated, please notify us as soon as possible. Once your account is deleted, it may not be possible to reactivate your account or retrieve your backup data.

To have your account reactived or to inquire about the reason for suspension, please contact us immediately at:

http://www.rhinoback.com/support/Support.aspx?area=3

call us 404-256-6800

Decrypting Files

support — Fri, 27 Mar 2009 14:18:00 GMT

Abstract:

Decrypting Files

Overview

All files that are stored on the Rhinoback storage systems are encrypted using an encryption key that is only known by the customer. If a customer has a large amount of data backed up and then has a major loss of data, then it can be faster to ask Rhinoback to offload the data onto a portable disk drive and ship it via overnight courier. Since Rhinoback only stores encrypted data and does not have the ability to decrypt the data, the data can only be shipped to the customer in encrypted form. This also protects against any cases where the portable disk drive is stolen or intercepted before it reaches the customer. The customer needs a way to decrypt the backup data once the portable drive or media arrives at their location.

Solution 1 - Decrypt files using the client Rhinoback Online Backup Manager software that is installed on the customers machine. The same software that is installed on the computer that was backed up can be used to decrypt backup data from offline media. If the software is not installed on the computer where you want to perform the restore, then download it from www.rhinoback.com/download/download.aspx. You may be required to enter the encrypting key when you start the software. If you are running Rhinoback Online Backup Manager version 5.2 or below you will find a "Decrypt Files Wizard" on the "Tools" menu. If you are running Rhinoback Online Backup Manager Version 5.5 or above, the "Decrypt Files Wizard" is accessed from the lock icon in the lower left area of the screen. Provide the information requested and your files will be decrypted to the specified location.

Soluton 2 - Use the Decrypt.bat script located in your Rhinoback "program files\bin" directory. Locate the

Partner Program

support — Fri, 20 Mar 2009 18:10:00 GMT

Abstract:

Rhinoback Partner Program

Rhinoback is operated by Rhino USA, LLC. and provides online backup services to small and medium size businesses and home computer users. Rhino USA also provides backend services to many IT consulting firms and managed IT services providers as well as other online backup vendors. Our partners resell and implement Rhinoback as well as other branded online backup solutions for their customers. Partners receive preferred pricing and are free to charge their own clients rates that are appropriate to the services they provide.

If you interested in offering online backup services to your clients, please contact us at 404-256-6800.

How much data compression can I expect?

support — Fri, 20 Mar 2009 17:58:00 GMT

Abstract:

How much data compression can I expect?

Rhinoback uses compression technology to pack as much data as possible in to the allocated space on the offsite storage systems. The compression makes your backups and restores faster because fewer bytes of data are transmitted over the network. And data compression saves you money because you can backup up more data into the same space.

The amount of compression is expressed as a ratio of (original file size - comressed file size) / original file size . So if a 100,000 byte file is comressed to 30,000 bytes, then the compression ratio = (100,000 - 30,00) / 100,000 = 70%. In the above example the file was compressed 70% so the storage space needed is only 30% of the original file size. The data compression algorithms used by Rhinoback are lossless compression, meaning that no data is lost in the compression. When the file is decompressed, the file is an exact copy of the original version.

The actual amount of compression varies according to the contents of the files being compressed. Below are some ranges that are typical for various types of files:

Text files, Documents, Spreadsheets	75% - 85%
Programs, Executables, Dlls	20% - 30%
Databases, Exchange, SQL Server	50% - 80%
Pictures, Music, Movies, Zip files	0% (already compressed)

The mix of files on a particular computer will determine the overall compression ratio for the account. On average Rhinoback customers see an over all compression ratio of around 30% to 50%.

What is the Transfer Block Size?

support — Fri, 20 Mar 2009 17:56:00 GMT

Abstract:

What is the Transfer Block Size?

The Rhinoback Online Backup Manager transmits data in blocks instead of entire files at a time. This increases efficiency over transmitting entire files. The default setting of 128Kb is optimal for that backup operation in most cases. Adjusting this value may or may not result in better or worse performance, depending on your connection quality and file sizes. Note this is not the same as the TCP/IP block size

Backing up Virtual Machines

support — Fri, 20 Mar 2009 17:44:00 GMT

Abstract:

Backing up Virtual Machines

Backing up the Virtual Hard Drive files

The safest way to backup a virtual machine hard drive file is to shut down, or suspend the virtual machine before performing the backup. Since virtual machine HDD files are typically large files, this can require substantial down time and it is not practical for all situations. However, it should be noted that with Rhinoback, only the changed parts of virtual machine hard drive (HDD) file are backed up after the initial backup. These incremental delta backups substantially reduce the amount of time required to backup the HDD file.

Virtual machines can be backed up using Rhinoback while they are running as long as an Open File agent is in use. If the virtual machine is hosted on Windows 2003 Server, Windows XP, Windows Vista, or Windows 2008 Server, then the Volume Shadow Copy Service (VSS) that is provide as part of the operating system is automatically invoked. This means that virtual machines hosted on one of the supported windows operating systems can be backed up with Rhinoback while they are running. If the virtual machine is hosted on Linux or Mac machine, then a third party open file agent may be needed. If you are runing VMWare ESX, then you can use the snapshot module (VCBMonitor.exe), that is part of the ESX Server. Be aware that any method of backing up a Virtual Machine Hard Drive file (HDD or vmdk) while it is running will result in a backup that is essentially the same state as if the machine had been abruptly powered off. In most cases, this doesn't cause a problem, but some applications are not designed to handle this situation.

A third option, which is a safe compromise between the two options above, is to shut down or suspend the virtual machine just long enough to get a snap shot. This can be accomplished with ESX by us

Rhinoback will not display Backup Sources List

Billy Morris — Wed, 26 Nov 2008 07:59:00 GMT

Abstract:

Description:

When a user tries to display the Backup Source list in the Rhinoback software nothing is displayed in the right pane. When users try to create a new Backup Set with the new Backup Set wizard the software will appear to freeze or the application crashes completly.

The Network Magic software is distributed by Cisco Systems and is designed to assist users in diagnosting and troubleshooting network connections. This software comes preinstalled by computer manufactures on many new computers.

Cause:

Affected systems have the Network Magic software installed which prevents the Rhinoback software from accessing the local file system.

Solution:

Uninstall the Network Magic software and reboot the computer.

Missed Backup Report, but backup ran succesfully

support — Wed, 19 Nov 2008 09:18:00 GMT

Abstract:

Missed backup report, but backup job actually ran

Problem:

Missed backup reports are being generated for backup jobs that actually ran according to the schedule. This can happen regardless of how the backup job ended.

Cause:

The most likely cause of this problem is the time or the timezone setting on the local computer is not correct. The local computer can run the backup job according to the schedule, but since the local computer is using the incorrect time, the server will expect the job to be started at a different time.

Solution:

Set the time and timezone on the local computer correctly.

Rhinoback Crashes with Webdrive

Billy Morris — Tue, 11 Nov 2008 08:50:00 GMT

Abstract:

Some users may encounter Rhinoback software crashes when attempting to create a file backup set if Webdrive is installed and active on their computers.

This is a known incompatibility between the Rhinoback software and the technology that Webdrive utilizes. Rhinoback does not support backing up files located on a Webdrive virtual drive under Windows.

Data Retention Policies

support — Tue, 05 Aug 2008 12:00:00 GMT

Abstract:

Data Retention Policies

During backup, if Rhinoback finds that you have deleted a file (or updated a file) on your computer, it will put the corresponding deleted (or updated) file already backed up on the backup server into a retention area. The retention policy setting defines how long files in the retention area will be kept on the backup system before they are automatically removed from the backup system.

Retention policy will only affect “retained” files (i.e. files that have already been deleted or updated from your computer and thus are moved to the retention area of the backup system). For those files that have not been updated on your computer, the backup of these files is kept in the data area on the backup system and they will not be affected by the setting of retention policy. These backup copies of unchanged files will stay on the backup server until the original files are removed (or updated) from your computer or you terminate your Rhinoback offsite backup account.

Standard Retention Policy

The Standard retention policy allows you to specify that retained files will be automatically deleted after a user-defined number of days or after a user-defined number of backup Jobs. To change the retention policy setting of any backup set, please select the Retention Policy node on the left panel. You can then make changes to your retention policy under the Retention Policy section. After you have made your changes, just press the Save Setting button o

Using strong passwords and encryption keys to secure your data

support — Fri, 13 Jun 2008 17:46:00 GMT

Abstract:

Using Strong Passwords and Encryption Keys to Secure Your Data

Rhinoback provides a high level of security for your data through advanced encryption algorithms. Only you or someone who knows your encryption key can access your data. Even employees and engineers at Rhinoback cannot see the contents of your backup data. Rhinoback allows you to set your own password, and you can also set your own encryption key for each backup set. You may choose to let your encryption key default to your password. In any case, your data is only as safe as the password and encryption keys that you set. Weak passwords or encryption keys may be guessed or compromised by a hacker.

Follow these guidelines to create strong passwords and encryption keys that will ensure that your data cannot be decrypted by anyone but you:

Select long passwords; 8 characters or more, longer is better.
Mix upper and lower case letters
Use numbers as well as letters
Use symbols
Avoid using names or numbers that are associated with you; i.e. address, telephone number, first name, last name, dog's name
Avoid using words from the dictionary
Avoid sequences or repeated patterns; i.e. 1234, abcedef, aaaaaa
Avoid using your login name as part of your password
Avoid using the same password on other sites and systems
Avoid using common replacements for letters with numbers or symbols; i.e. replacing an i with a 1 or an s with a $

Try to use all of the above guidelines to make your password as strong as possible.

Rhinoback allows you to change your password as often as you want to. Your password should be changed if you think it may have been compromised. However, you cannot change your encryption key as easily. Your backup data is already encrypted usin

Error="Data error (cyclic redundancy check)"

support — Fri, 30 May 2008 17:13:00 GMT

Abstract:

Data error (cyclic redundancy check)

This error indicates a corrupt file or bad sector on the computer hard disk drive. You may be able to correct the problem by running disk utilities such as chkdsk or SpinRite.

We highly recommend SpinRite for scanning and detecting problems with your hard disk surface. SpinRite is often able to recover data and correct problems with hard disk drives.

Chkdsk is a Microsoft utility provides the ability to check the logical integrity of the file system on a Windows computer.

What is incremental backup and how does In-File Delta work?

support — Tue, 27 May 2008 09:40:00 GMT

Abstract:

What is incremental backup and how does In-File Delta work?

In an incremental backup, only modified files will be uploaded to the Backup Server.

In-file Delta, also known as delta blocking, is a technique where only the modified parts of a file are uploaded to the backup server. Specifically, only the changed blocks in comparison the original file on the Backup Server (delta file) will be uploaded.

For each modified file, the Rhinoback Manager will determine whether the entire file or only a delta file (parts of the file) should be uploaded. If the entire file is to be uploaded, the old version of the file will be moved to the Retention area. Else if only the delta file is to be uploaded, the previous delta files will be moved to the Retention area and the Data area will contain the original full backup file, checksum file and the latest delta file of this file. See documentation on Rhinoback's In-file delta technology for more details on how file delta technology works.

Rhinoback Company Overview

support — Mon, 26 May 2008 12:40:00 GMT

Abstract:

Rhinoback Secure Online Backup Overview

Founded in October 2005, Rhinoback is an Atlanta-based provider of secure Internet data backup services. Rhinoback is focused on providing high-quality online backup services at affordable costs to small and medium sized businesses and home office computer owners. Through strategic partnerships with software suppliers and Internet collocation datacenters, Rhinoback is able to control costs while providing industry-leading robust capabilities and reliability.

Rhinoback provides online backup services to hundreds of customers in North America and Europe. In addition to our direct customer base, we also provide backup services through managed IT consulting firms and resellers who provide Rhinoback Online Data Backup services to their clients.

At Rhinoback, we use top-quality servers and managed storage systems, with multiple levels of redundancy, to ensure that every customer’s data is protected in the event of hardware failures. All disk drives used in our

Exchange mail level backup has permission problems when run by the scheduler

support — Mon, 12 May 2008 18:05:00 GMT

Abstract:

Exchange mail level backup has permission problems when run by the scheduler

If your Exchange mail-level backup runs successfully when run manually, but fails with permission problems when run by the scheduler, then set the Online Backup Scheduler service to run using an account with appropriate permissions to access the Exchange mailboxes.

Steps:

Open Control Panel -> Administrative Tools -> Services
Right click on the Online Backup Scheduler service
Select the Log On tab
Select This Account
Enter account credentials for an account that has full access to the Exchange server.

How Rhinoback Protects Your Backup Data

support — Sun, 11 May 2008 07:15:00 GMT

Abstract:

How Rhinoback Protects Your Backup Data

Rhinoback Online Backup Service uses a several methods to ensure that your backup data will not be lost.

When your data is transmitted to Rhinoback's secure offsite backup facilities, the data is stored on a primary disk array system that includes redundancy and hot spare drives.
Once your data arrives on the primary storage arrays, it is immediately replicated to a secondary array in the same data center. The secondary array is located in the same data center so that your data can be replicated quickly with minimal network delays. In most cases your files are being replicated even before the backup job is complete. The secondary array provides protection against a catastrophic hardware failure in the primary storage arrays.
After your data is replicated to the secondary array storage area, it is then replicated again to an entirely different data center that is geographically separated from the main data center. The auxiliary data center is on completely separate Internet providers. Replication to the auxiliary data center provides protection against a major disaster at the main data center or any other event that makes the main data center location inaccessible.
All three storage systems, the primary, the secondary, and the auxiliary data center, utilize RAID array storage systems. All of Rhinoback's RAID storage systems are configured to be fault tolerant. A drive failure in any of our RAID systems will not result in loss of data, even in the array where the drive failed. In addition all of our storage systems contain hot spare drives that are immediately activated in the event of a drive failure. When a drive fails in an array, the array remains online with no i

Local Copy Destination does not exist!

support — Sun, 11 May 2008 07:02:00 GMT

Abstract:

[Local Copy] [Error] Destination=\\computer\c\backup\... does not exist!

This problem occurs when the "Copy to Local Hard Disk" option is enabled under "Local Copy" within a backup set and the "Copy to" path is not accessible.

If the "Copy to" path is on a network drive, then the network computer may be offline or other network problems may be preventing Rhinoback from accessing the network computer. Also check the "Network Resources Authentication for Windows" specified in the backup set. Select the name of the backup set and then ensure that the credentials for network access permit access to the network resource.

If the "Copy to" path is on the local computer, then the path may not exist or Rhinoback does not have access to write to the specified directory.

Note: When specifying a network drive for the Local Copy, you cannot specify a mapped drive. Mapped drives are only available for the currently logged in user. Scheduled backups run under a system account that may not have access to your drive mappings. If you do specify a mapped drive for the local copy, then the backup may run without problems when run manually, but fail when run automatically according to a schedule. The correct way to specify a network drive for the Local Copy option is to use the UNC Path.
Examples: \\MyServer\share or \\MyServer\c$

Backing up Network Drives

support — Sat, 10 May 2008 09:43:00 GMT

Abstract:

Backing up Network Drives

Rhinoback can be configured to backup data on network drives as well as local drives. You must select the network path to the data that you want to backup. Selecting a mapped drive will fail when the backup is run automatically from a schedule. In addition, you must set the Network Resources Authentication parameters under the properties for the backup set.

Step 1:

Set the Network Resources Authentication to use credentials that have access to the data that you want to backup.

Select the backup set name in the tree on the left side of the Rhinoback Online Backup Manager
Select the the properties button
Provide the required credentials to access the network data.

See example below:

Step 2:

Select the backup data using the network path, do not select a mapped drive.

Select Backup Source under the backup set in tree on the left side of the Rhinoback Online Backup Manager.
Expand the Network node on the tree.
Select the data that you want to backup.

See example below:

Note:

If you select a mapped drive, the backup may work while you are logged in and running backups manually. Scheduled backups cannot backup mapped drives because the mapping is o

Non-profit and Educational accounts

support — Sat, 10 May 2008 08:02:00 GMT
Abstract:
Rhinoback Offes Non-Profit and Educational institutions extra storage at no additional cost.
Verified Non-profit and educational accounts receive 40% additional storage on all accounts ( excluding basic and economy). If your organization qualifies, then send us an email to sales@rhinoback.com after you create your account and we will add the additional storage.

Does Rhinoback have annual or quarterly subscriptions?

support — Sat, 10 May 2008 07:55:00 GMT
Abstract:
Most Rhinoback accounts pay monthly with a credit card. We do have some business customers who pay quarterly and annually by invoice. If you are interested in a business account and cannot pay by credit card then please send email to sales@rhinoback.com.

Discount for multiple accounts

support — Sat, 10 May 2008 07:53:00 GMT
Abstract:
Rhinoback has discount programs for small businesses:
The Small Business Package includes 1 Server account and 4 Standard accounts accounts for $109, you save $45.70 per month.
The Pro Business Package includes 1 Server account and 5 Professional accounts for $129, you save $50.70 per month.
If you are interested in one of these packages or other custom pricing please send an email to sales@rhinoback.com.

Recovering a Forgotten Password

support — Sun, 13 Apr 2008 09:50:00 GMT
Abstract:
Recovering a Forgotten Password
Rhinoback provides customers with a way to retrieve a lost password. Simply follow the link below and provide your login name. Your password will emailed to the email address associated with your account.
http://backup.rhinoback.com/obs/jsp/user/index.jsp?content=forgotPwd
Please read this important information about lost passwords!
When you retrive a lost password using the Forgotten Password link above, your password will be sent to you via email The password that you receive is actually a hashed version of your password. Rhinoback never stores your actual password. You can use the hashed password to login to Rhinoback and change your password to something that you can remember.
If you allowed your backup set encryption key to default to your password, then you will need your actual password to decrypt any data backed up. This includes data previously backed up and also data that is backed up in the future for existing backup sets. Changing your password does not change the encryption key used to encrypt yoru data. If you cannot remember and cannot find your password, then you must follow these steps to ensure that you can restore and decrypt your data:
Use the above link to get a hashed copy of your password emailed to your email address.
Login to your Rhinoback manager software on your computer using the hashed password that was emailed to you.
Select Profile and change your password to something that you can remember or write it down.
Delete all backup sets where the encryption key defaulted to your old password.

I need to re-install Rhinoback, How can I re-install it?

support — Sun, 02 Mar 2008 11:05:00 GMT
Abstract:
You can re-install Rhinoback at anytime by downloading the software at:
http://www.rhinoback.com/Downloads/Download.aspx
Allow the installation package to run. Follow the steps in the installation wizard.
Reinstalling over an existing Rhinoback installation.
If you are reinstalling over an existing installation, then all of your settings will be retained.
Reinstalling Rhinoback on a new hard or formatted hard drive or new computer.
If you are reinstalling on a new or formatted hard drive, then you will be prompted to enter your user name and password. Your settings for your account will then be automatically downloaded from the Rhinoback server and applied. You may also be prompted to enter the encryption key for your backup set(s). You must enter the correct encryption key or you will not be able restore previously backed up data.
When the installation wizard completes, open the Rhinoback Manager software and check to make sure that your backup set is scheduled to run on your computer.

Off-line Backup Missed Reminder

support — Thu, 28 Feb 2008 04:24:00 GMT
Abstract:
Off-line Backup Missed Reminder
Rhinoback sends Off-line Backup Missed Reminder emails when a laptop other portable computer is not backed up in a predefined number of days. This is usually because the computer has not been turned on or connected to the internet.
The Off-line backup feature allows you to specify that a computer is to be backed on a certain frequency, such as daily, but not necessarily at a particular time of day. For example, when a laptop computer is powered up or a connection the internet is established, Rhinoback can check and see if the computer is due to be backed up, and then perform a backup in the background. If the computer goes for too many days without being backed up, then the Off-line Backup Missed Reminder email is sent.
See: Backing up laptop computers using the Rhinoback Offline Backup Feature

Turning Off Email Notifications

support — Sun, 10 Feb 2008 16:46:00 GMT
Abstract:
Turning Off Email Notifications
Notification of the success or failure of your backup jobs is an important part of ensuring that your data is properly backed up and protected. Rather than completely turn off the emails, we recommend that you set up rules in your mail reader to automatically move the "succesful" notifications to a folder and keep the failed and missed backup messages in your inbox. Failed or missed backup jobs should be investigated and corrected.
If you do not want to receive the emails from Rhinoback indicating the success or failure of your backups, you can remove your email address from the Rhinoback Online Backup Manager software that is installed on your computer. Open the Rhinoback Online Backup Manager, select your profile and remove your contact information.
Important: If you turn off or automatically delete the email messages from Rhinoback, it is very important that you review the status of your backup job logs using the Rhinoback Online Backup Manager software or the web-based Backup Management Console.

How can I determine if my QuickBooks files are being backed up?

support — Thu, 31 Jan 2008 14:15:00 GMT
Abstract:
How can I determine if my QuickBooks files are being backed up?
I am using QuickBooks Pro 2007. It is very important that my QuickBooks data files are backed up. I am not sure if I have selected the correct location to backup. How can I find out where QuickBooks is storing my files?
Answer:
First locate your QBW files. One of the easiest ways to accomplish this is to open QuickBooks, login, and then use the File -> Open Previous Company selections on the Menu. QuickBooks will open the location where you have been saving your QuickBooks files. Make a note of the folder location where your QBW files are stored. Next open the Rhinoback Backup Manager software, select your backup set and then select Backup Source. Make sure the folder where your QBW files are stored is selected to be backed up.
If you think you may have stored QBW files in other locations, you can use the your Windows (or other OS) search function to search your hard drive for files that end with QBW and QBA.
You can also verify that your QBW files are being backed up by opening the Rhinoback Manager software. Select Restore, Select your Backup Set, and then in the right pane, navigate to the location where you have determined that your QuickBooks files are stored. If cannot find the folder or your files in the right pane under the Restore Source, then your files are probably not being backed up. Please follow the steps above to select the correct folders in your backup set so that your QuickBooks files will be properly backed up to the Rhinoback off-site storag

Can Rhinoback work with dial-up internet connections?

support — Thu, 31 Jan 2008 13:32:00 GMT
Abstract:
Can Rhinoback work with dial-up internet connections?
Yes, Rhinoback works with dial-up connections.
Windows can be set to connect to your ISP automatically when a backup starts. Go to Control Panel -> Internet Options -> Connections and select “Always dial my default connection”.

Can Rhinoback backup TrueCrypt volumes?

support — Sun, 20 Jan 2008 14:40:00 GMT
Abstract:
Can Rhinoback backup TrueCrypt volumes?
Rhinoback is fully compatible with TrueCrypt volumes. You can either backup data from within an encrypted volume, or you can backup the entire TrueCrypt volume.
To backup an entire TrueCrypt volume
Select the TrueCrypt file in the backup source of a backup dataset using the Rhinoback Online Backup Manager software. The entire volume will be backed up according to the schedule defined for the backup set. If Rhinoback's Delta file backup feature is enabled, then on subsequent backups, only the parts of the TrueCrypt volume that have been modified will be backed up.
To backup data from within a TrueCrypt volume
Mount the TrueCrypt volume using the TrueCrypt graphical user interface or the TrueCrypt command line utility.
Use the Rhinoback Online Backup Manager software to select the files that you want backed up from within the TrueCrypt volume. Note: the files will be encrypted by the Rhinoback Online Backup Manager software before it is transmitted to the offsite backup facility, the files will never be transmitted or stored in unencrypted form.
If you a

Do I need any special firewall settings to use Rhinoback?

support — Fri, 18 Jan 2008 05:02:00 GMT
Abstract:
Do I need any special firewall settings to use Rhinoback?
Rhinoback only uses ports 80 and 443. These ports are already allowed on almost every firewall for outbound connections. If your computer can access the internet, then it is also capable of using Rhinoback.
Rhinoback is designed so that the Rhinoback Manager software on the local computer contacts the backup servers to initiate a backup job. Since the connection is made from inside the firewall to the external backup server, most firewalls are already configured to allow this activity.

HIPAA Compliance

support — Fri, 11 Jan 2008 03:13:00 GMT
Abstract:
HIPAA Compliance
The Health Insurance Portability and Accountability Act of 1996 (HIPAA) applies to health care providers, health insurers, and health care clearing houses that store patient data electronically (Covered Entities). Online Backup service providers are not Covered Entities as defined by HIPAA. However, HIPAA does specify that Covered Entities must have data security standards ( the "Security Rule"). The Security Rule requires Covered Entities to have a Data Backup Plan and a Disaster Recovery Plan.
In addition to the Security Rule and it's Data Backup and Recovery requirements, HIPAA also requires that Covered Entities must implement certain technical safeguards which include the encryption of data. Since Rhinoback strongly encrypts data with the Advanced Encryption Standard (AES) before it leaves the clients computer, and stores the data in encrypted form at all times, Rhinoback provides an excellent capability for Covered Entities to meet these requirements.
There is no HIPAA certification for backup services, however, Rhinoback services provide Covered Entities with the privacy, encryption, and data backup capabilities they need to meet HIPAA compliance requirements.

Moving Rhinoback to a New Computer

support — Wed, 09 Jan 2008 04:57:00 GMT
Abstract:
Moving Rhinoback to a New Computer
When replacing an existing computer that is being backed up by Rhinoback. We recommend the following steps:
Step 1: Remove the schedules for the backup jobs on the old computer. See the example below:
Your old computer will need to be connected to the internet to perform this step. You must save your settings to the server so that the server will know that this backup set is not supposed to run in the future. If your old computer is not available or cannot be connected to the internet then see "Removing Settings from a Computer that is Not In Service"
Step 2: Install the latest version of the Rhinoback Online Backup Manager software on the new computer.
Step 3: Create a new backup set for your new computer.
Your new computer will need to be connected to the internet to perform this step.
a) Open the Rhinoback Online Backup Manager software on your new computer, and login using your Rhinoback Login Name and Password.
b) Select Backup Set on the main menu.
c) Select New -> File Backup Set
d) Give the new backup set a name that you will recognize, like: "New Vista Computer"
e) Follow the steps in the wizard to select files and set a schedule.
f) review your settings and set your retention policy.
h) Save your settings
Step 4: Remove Rhinoback from your old computer. (optional)

Removing Settings for a Computer that is Not Working

support — Wed, 09 Jan 2008 04:54:00 GMT
Abstract:
Removing Settings for a Computer that is Not Working
If you are receiving "Missed Backup" reports for a computer that is no longer in service, then you can use the web-based Backup Management Console delete or modify the settings at the Rhinoback secure offsite storage facilities.
Logon to Rhinoback web-based Backup Management Console using your Login Name and Password.

Select Backup Set on the menu.
Select the backup set for the computer that is no longer in service.
You can now either remove the entire backup set, or you can remove the Backup Schedules from the backup set. See below:
Important: If you remove the entire backup set, then the backup files will be deleted from the offsite backup facilities. You should only do this after the files have been transferred to a new computer and are properly backed up from the new computer using Rhinoback.
Removing the only the backup schedule will cause Rhinoback to continue to retain the backup files for the backup set at the secure offsite storage facility until you delete the backup set later.

Stopping the "Scheduled backup missed" emails

support — Tue, 08 Jan 2008 04:51:00 GMT
Abstract:
Stopping the "Scheduled backup missed" emails
The Rhinoback system sends out emails every day to report the status of your backup jobs. If a scheduled backup job does not run for any reason, the Rhinoback servers at the secure offsite storage facilties will send an email notification to the email address associated with the backup account so that the owner will be aware that their backup job did not run. There are several reasons why a scheduled backup job may not run. Some of those include the following:
The computer is not connected to the Internet when the backup job is scheduled to run.
The computer is not powered on or is in a sleeping or hibernation mode.
The Rhinoback software has been deleted or otherwise removed from the computer.
The Rhinoback software has been disabled on the computer.
The "Run scheduled backup on this computer" in the Rhinoback Online Backup Manager software is not checked for the backup set you are being notified about.
Solution 1:
Use this solution if the backup should be running on the computer as scheduled.
Step 1: Make sure the computer is powered up and has connectivity to the Internet at the time when the backup job is scheduled to run. Check your operating system setup for power and energy saving settings. See the related articles below.
Step 2: Check and make sure the "Run scheduled backup on this computer" box is checked. See the example below:
Step 3: Reinstall the Rhinoback Online Backup Manager software. Download the latest version here.
Solution

Should I Allow My Encrypting Key to Default to My Password?

support — Mon, 07 Jan 2008 17:36:00 GMT
Abstract:
Should I Allow My Encrypting Key to Default to My Password?
I understand that my encryption key is never transmitted or stored on the Rhinoback system, but if I allow my encryption key to default to my password will Rhinoback then have my encryption key?
There is no compromise in security if you let your encryption key default to your password. Rhinoback does not actually store your password. Rhinoback only stores a hashed version of your password which is used to validate your login credentials. Encryption keys are based on the real password, not the hashed version of the password. Even if you let your encryption key default to your password, the encryption key needed to access your data is not transmitted to the Rhinoback servers and is never stored on the Rhinoback system.
Important: The hashed version of your password cannot be used to decrypt data. If you lose your password, the "forgotten password" page will only send your hashed password. Your actual password cannot be recovered, therefor your backup data cannot be encrypted. Please see this article about lost passwords.

Support for Windows Vista

support — Sun, 06 Jan 2008 16:54:00 GMT
Abstract:
Rhinoback Announces Support for Windows Vista
Rhinoback Online Backup fully supports the Windows Vista operating system. This includes:
Windows Vista Home Basic Edition
Windows Vista Home Premium Edition
Windows Vista Business Edition
Windows Vista Ultimate Edition
Windows Vista Enterprise Edtion
Both 32-bit and 64-bit versions of all of the above editions of Windows Vista are fully supported. The Rhinoback Download page contains a native 64-bit version specifically built for 64-bit versions of Vista and Windows XP, and Windows 2003 Server.
Rhinoback customers who are running versions of the Rhinoback Manager software prior to version 5.2.2.2 will need to download and install the latest version onto their Windows Vista computers. Customers with current accounts can download the latest version free of charge from the Rhinoback download page.
About Rhinoback
Rhinoback provides robust and high-security offsite data backup services to small and medium sized businesses as well as home computer users. Data is automatically backed up to secure offsite data storage facilities and is available 24x7 to be restored in the event of a loss or disaster. See the Rhinoback Secure Online Backup website for more information.

Backup Server URL

support — Sat, 05 Jan 2008 16:12:00 GMT
Abstract:
What is the URL for the backup server when installing the Linux client?
The URL is "backup.rhinoback.com"

Error Number 0x5:Callback

support — Wed, 02 Jan 2008 12:53:00 GMT
Abstract:
Error Number 0x5:Callback
Exchange Server backups receiving the following error:
"CExBackup::HrESEBackupRestoreGetNodes: Error Number 0x5:Callback"
Solution:
This problem is believed to be specific to Rhinoback Manager version 5.2.2.5. There are two possible resolutons:
1) Upgrade to the lastest version of the Rhinoback Manager. The latest release can be downloaded from this url:
http://www.rhinoback.com/downloads/download.aspx
2) Remove the information specified in the Network Resources Authentication for Windows section of the MS Exchange Server backup set. See Below:

SQL Recovery Model

support — Wed, 02 Jan 2008 09:10:00 GMT
Abstract:
If you received this error message: "[Microsoft][ODBC SQL Server Driver][SQL Server]The statement BACKUP LOG is not allowed while the recovery model is SIMPLE"

You need to change the Recovery model to FULL. For SQL Server 2000 or SQL Server 7, you can use the SQL Server Enterprise Manager to view and change the recovery model. For SQL Server 2005, you can use the SQL Server management studio.
Open the appropriate management tool for your SQL Server version, right click on the database name and select properties. See the screen shots below:
SQL 2005
SQL 2000

SQL 7

MSDE
If you are using MSDE, please issue the following commands:
osql -E -S [Server Name] -Q "ALTER DATABASE [Database Name] SET RECOVERY FULL"

These will enable transaction logging option for your MSDE databases and allow incremental/differential backup to be run with no problems.

There is not enough space on the disk

support — Wed, 02 Jan 2008 08:37:00 GMT
Abstract:
There is not enough space on the disk
The following error is produced when the temporary directory for storing backup files does not contain enough free space. This temporary file is used for database backups, Exchange server backups, System State backups and delta file backups.
C:\Documents and Settings\Administrator\.obm\ipc\BackupSet\
1198835223561\running (There is not enough space on the disk)
Solution:
Free up space on the disk where the temporary backup files are stored or select a different disk.