Rhinoback Knowledge Base

Missed Backup Report, but backup ran succesfully

support — Wed, 19 Nov 2008 09:18:00 GMT

Abstract:

Missed backup report, but backup job actually ran

Problem:

Missed backup reports are being generated for backup jobs that actually ran according to the schedule. This can happen regardless of how the backup job ended.

Cause:

The most likely cause of this problem is the time or the timezone setting on the local computer is not correct. The local computer can run the backup job according to the schedule, but since the local computer is using the incorrect time, the server will expect the job to be started at a different time.

Solution:

Set the time and timezone on the local computer correctly.

Rhinoback Crashes with Webdrive

Billy Morris — Tue, 11 Nov 2008 08:50:00 GMT

Abstract:

Some users may encounter Rhinoback software crashes when attempting to create a file backup set if Webdrive is installed and active on their computers.

This is a known incompatibility between the Rhinoback software and the technology that Webdrive utilizes. Rhinoback does not support backing up files located on a Webdrive virtual drive under Windows.

Data Retention Policies

support — Tue, 05 Aug 2008 12:00:00 GMT

Abstract:

Data Retention Policies

During backup, if Rhinoback finds that you have deleted a file (or updated a file) on your computer, it will put the corresponding deleted (or updated) file already backed up on the backup server into a retention area. The retention policy setting defines how long files in the retention area will be kept on the backup system before they are automatically removed from the backup system.

Retention policy will only affect “retained” files (i.e. files that have already been deleted or updated from your computer and thus are moved to the retention area of the backup system). For those files that have not been updated on your computer, the backup of these files is kept in the data area on the backup system and they will not be affected by the setting of retention policy. These backup copies of unchanged files will stay on the backup server until the original files are removed (or updated) from your computer or you terminate your Rhinoback offsite backup account.

Standard Retention Policy

The Standard retention policy allows you to specify that retained files will be automatically deleted after a user-defined number of days or after a user-defined number of backup Jobs. To change the retention policy setting of any backup set, please select the Retention Policy node on the left panel. You can then make changes to your retention policy under the Retention Policy section. After you have made your changes, just press the Save Setting button o

How long are my files retained on Rhinoback?

support — Tue, 05 Aug 2008 11:59:00 GMT

Abstract:

Backup Data Retention

Rhinoback Online Backup retains your files for as long as you keep the account. The current versions of the files you backup are retained indefinitely at the secure offsite storage facilities. Files that you delete from your computer, or older versions of files that you have modified are retained according to a retention policy that you set. By default Rhinoback keeps files that you have deleted for 7 days. If you deleted a file by mistake then you have 7 days to recover it before Rhinoback will release the space. You can increase the number of days that deleted and old versions of files will be retained, but it will increase your space requirements on the Rhinoback storage systems.

With Rhinoback, you have complete control over how long your deleted files and older versions of modified files are retained and available for you to restore. You can set the retention policy to any number of days, months, or years. In addition you have the flexibility to specify different retention polices for sets of files. You can also specify advanced retention policies for keeping end-of-month, end-of-quarter, end-of-year backups or any other periods that require special retention.

See "What is the data retention area? " for more information about the data retention area.

Using strong passwords and encryption keys to secure your data

support — Fri, 13 Jun 2008 17:46:00 GMT

Abstract:

Using Strong Passwords and Encryption Keys to Secure Your Data

Rhinoback provides a high level of security for your data through advanced encryption algorithms. Only you or someone who knows your encryption key can access your data. Even employees and engineers at Rhinoback cannot see the contents of your backup data. Rhinoback allows you to set your own password, and you can also set your own encryption key for each backup set. You may choose to let your encryption key default to your password. In any case, your data is only as safe as the password and encryption keys that you set. Weak passwords or encryption keys may be guessed or compromised by a hacker.

Follow these guidelines to create strong passwords and encryption keys that will ensure that your data cannot be decrypted by anyone but you:

Select long passwords; 8 characters or more, longer is better.
Mix upper and lower case letters
Use numbers as well as letters
Use symbols
Avoid using names or numbers that are associated with you; i.e. address, telephone number, first name, last name, dog's name
Avoid using words from the dictionary
Avoid sequences or repeated patterns; i.e. 1234, abcedef, aaaaaa
Avoid using your login name as part of your password
Avoid using the same password on other sites and systems
Avoid using common replacements for letters with numbers or symbols; i.e. replacing an i with a 1 or an s with a $

Try to use all of the above guidelines to make your password as strong as possible.

Rhinoback allows you to change your password as often as you want to. Your password should be changed if you think it may have been compromised. However, you cannot change your encryption key as easily. Your backup data is already encrypted usin

Error="Data error (cyclic redundancy check)"

support — Fri, 30 May 2008 17:13:00 GMT

Abstract:

Data error (cyclic redundancy check)

This error indicates a corrupt file or bad sector on the computer hard disk drive. You may be able to correct the problem by running disk utilities such as chkdsk or SpinRite.

We highly recommend SpinRite for scanning and detecting problems with your hard disk surface. SpinRite is often able to recover data and correct problems with hard disk drives.

Chkdsk is a Microsoft utility provides the ability to check the logical integrity of the file system on a Windows computer.

What is incremental backup and how does In-File Delta work?

support — Tue, 27 May 2008 09:40:00 GMT

Abstract:

What is incremental backup and how does In-File Delta work?

In an incremental backup, only modified files will be uploaded to the Backup Server.

In-file Delta, also known as delta blocking, is a technique where only the modified parts of a file are uploaded to the backup server. Specifically, only the changed blocks in comparison the original file on the Backup Server (delta file) will be uploaded.

For each modified file, the Rhinoback Manager will determine whether the entire file or only a delta file (parts of the file) should be uploaded. If the entire file is to be uploaded, the old version of the file will be moved to the Retention area. Else if only the delta file is to be uploaded, the previous delta files will be moved to the Retention area and the Data area will contain the original full backup file, checksum file and the latest delta file of this file. See documentation on Rhinoback's In-file delta technology for more details on how file delta technology works.

Rhinoback Company Overview

support — Mon, 26 May 2008 12:40:00 GMT

Abstract:

Rhinoback Secure Online Backup Overview

Founded in October 2005, Rhinoback is an Atlanta-based provider of secure Internet data backup services. Rhinoback is focused on providing high-quality online backup services at affordable costs to small and medium sized businesses and home office computer owners. Through strategic partnerships with software suppliers and Internet collocation datacenters, Rhinoback is able to control costs while providing industry-leading robust capabilities and reliability.

Rhinoback provides online backup services to hundreds of customers in North America and Europe. In addition to our direct customer base, we also provide backup services through managed IT consulting firms and resellers who provide Rhinoback Online Data Backup services to their clients.

At Rhinoback, we use top-quality servers and managed storage systems, with multiple levels of redundancy, to ensure that every customer’s data is protected in the event of hardware failures. All disk drives used in our

Exchange mail level backup has permission problems when run by the scheduler

support — Mon, 12 May 2008 18:05:00 GMT

Abstract:

Exchange mail level backup has permission problems when run by the scheduler

If your Exchange mail-level backup runs successfully when run manually, but fails with permission problems when run by the scheduler, then set the Online Backup Scheduler service to run using an account with appropriate permissions to access the Exchange mailboxes.

Steps:

Open Control Panel -> Administrative Tools -> Services
Right click on the Online Backup Scheduler service
Select the Log On tab
Select This Account
Enter account credentials for an account that has full access to the Exchange server.

How Rhinoback Protects Your Backup Data

support — Sun, 11 May 2008 07:15:00 GMT

Abstract:

How Rhinoback Protects Your Backup Data

Rhinoback Online Backup Service uses a several methods to ensure that your backup data will not be lost.

When your data is transmitted to Rhinoback's secure offsite backup facilities, the data is stored on a primary disk array system that includes redundancy and hot spare drives.
Once your data arrives on the primary storage arrays, it is immediately replicated to a secondary array in the same data center. The secondary array is located in the same data center so that your data can be replicated quickly with minimal network delays. In most cases your files are being replicated even before the backup job is complete. The secondary array provides protection against a catastrophic hardware failure in the primary storage arrays.
After your data is replicated to the secondary array storage area, it is then replicated again to an entirely different data center that is geographically separated from the main data center. The auxiliary data center is on completely separate Internet providers. Replication to the auxiliary data center provides protection against a major disaster at the main data center or any other event that makes the main data center location inaccessible.
All three storage systems, the primary, the secondary, and the auxiliary data center, utilize RAID array storage systems. All of Rhinoback's RAID storage systems are configured to be fault tolerant. A drive failure in any of our RAID systems will not result in loss of data, even in the array where the drive failed. In addition all of our storage systems contain hot spare drives that are immediately activated in the event of a drive failure. When a drive fails in an array, the array remains online with no i

Local Copy Destination does not exist!

support — Sun, 11 May 2008 07:02:00 GMT

Abstract:

[Local Copy] [Error] Destination=\\computer\c\backup\... does not exist!

This problem occurs when the "Copy to Local Hard Disk" option is enabled under "Local Copy" within a backup set and the "Copy to" path is not accessible.

If the "Copy to" path is on a network drive, then the network computer may be offline or other network problems may be preventing Rhinoback from accessing the network computer. Also check the "Network Resources Authentication for Windows" specified in the backup set. Select the name of the backup set and then ensure that the credentials for network access permit access to the network resource.

If the "Copy to" path is on the local computer, then the path may not exist or Rhinoback does not have access to write to the specified directory.

Note: When specifying a network drive for the Local Copy, you cannot specify a mapped drive. Mapped drives are only available for the currently logged in user. Scheduled backups run under a system account that may not have access to your drive mappings. If you do specify a mapped drive for the local copy, then the backup may run without problems when run manually, but fail when run automatically according to a schedule. The correct way to specify a network drive for the Local Copy option is to use the UNC Path.
Examples: \\MyServer\share or \\MyServer\c$

Backing up Network Drives

support — Sat, 10 May 2008 09:43:00 GMT

Abstract:

Backing up Network Drives

Rhinoback can be configured to backup data on network drives as well as local drives. You must select the network path to the data that you want to backup. Selecting a mapped drive will fail when the backup is run automatically from a schedule. In addition, you must set the Network Resources Authentication parameters under the properties for the backup set.

Step 1:

Set the Network Resources Authentication to use credentials that have access to the data that you want to backup.

Select the backup set name in the tree on the left side of the Rhinoback Online Backup Manager
Select the the properties button
Provide the required credentials to access the network data.

See example below:

Step 2:

Select the backup data using the network path, do not select a mapped drive.

Select Backup Source under the backup set in tree on the left side of the Rhinoback Online Backup Manager.
Expand the Network node on the tree.
Select the data that you want to backup.

See example below:

Note:

If you select a mapped drive, the backup may work while you are logged in and running backups manually. Scheduled backups cannot backup mapped drives because the mapping is o

Non-profit and Educational accounts

support — Sat, 10 May 2008 08:02:00 GMT
Abstract:
Rhinoback Offes Non-Profit and Educational institutions extra storage at no additional cost.
Verified Non-profit and educational accounts receive 40% additional storage on all accounts ( excluding basic and economy). If your organization qualifies, then send us an email to sales@rhinoback.com after you create your account and we will add the additional storage.

Does Rhinoback have annual or quarterly subscriptions?

support — Sat, 10 May 2008 07:55:00 GMT
Abstract:
Most Rhinoback accounts pay monthly with a credit card. We do have some business customers who pay quarterly and annually by invoice. If you are interested in a business account and cannot pay by credit card then please send email to sales@rhinoback.com.

Discount for multiple accounts

support — Sat, 10 May 2008 07:53:00 GMT
Abstract:
Rhinoback has discount programs for small businesses:
The Small Business Package includes 1 Server account and 4 Standard accounts accounts for $109, you save $45.70 per month.
The Pro Business Package includes 1 Server account and 5 Professional accounts for $129, you save $50.70 per month.
If you are interested in one of these packages or other custom pricing please send an email to sales@rhinoback.com.

Recovering a Forgotten Password

support — Sun, 13 Apr 2008 09:50:00 GMT
Abstract:
Recovering a Forgotten Password
Rhinoback provides customers with a way to retrieve a lost password. Simply follow the link below and provide your login name. Your password will emailed to the email address associated with your account.
http://backup.rhinoback.com/obs/jsp/user/index.jsp?content=forgotPwd
Please read this important information about lost passwords!
When you retrive a lost password using the Forgotten Password link above, your password will be sent to you via email The password that you receive is actually a hashed version of your password. Rhinoback never stores your actual password. You can use the hashed password to login to Rhinoback and change your password to something that you can remember.
If you allowed your backup set encryption key to default to your password, then you will need your actual password to decrypt any data backed up. This includes data previously backed up and also data that is backed up in the future for existing backup sets. Changing your password does not change the encryption key used to encrypt yoru data. If you cannot remember and cannot find your password, then you must follow these steps to ensure that you can restore and decrypt your data:
Use the above link to get a hashed copy of your password emailed to your email address.
Login to your Rhinoback manager software on your computer using the hashed password that was emailed to you.
Select Profile and change your password to something that you can remember or write it down.
Delete all backup sets where the encryption key defaulted to your old password.

Latest Version of Rhinoback Manager Software

support — Sat, 12 Apr 2008 17:06:00 GMT
Abstract:
Latest Version of Rhinoback Manager Software
The latest version of the Rhinoback Manager Software is version 5.2.5.0.
You can determine your current version by open the Rhinoback Manager on your computer and then selecting "Help / About".
You can download the latest version of the softeare from the Rhinoback Downloads page.

I need to re-install Rhinoback, How can I re-install it?

support — Sun, 02 Mar 2008 11:05:00 GMT
Abstract:
You can re-install Rhinoback at anytime by downloading the software at:
http://www.rhinoback.com/Downloads/Download.aspx
Allow the installation package to run. Follow the steps in the installation wizard.
Reinstalling over an existing Rhinoback installation.
If you are reinstalling over an existing installation, then all of your settings will be retained.
Reinstalling Rhinoback on a new hard or formatted hard drive or new computer.
If you are reinstalling on a new or formatted hard drive, then you will be prompted to enter your user name and password. Your settings for your account will then be automatically downloaded from the Rhinoback server and applied. You may also be prompted to enter the encryption key for your backup set(s). You must enter the correct encryption key or you will not be able restore previously backed up data.
When the installation wizard completes, open the Rhinoback Manager software and check to make sure that your backup set is scheduled to run on your computer.

Off-line Backup Missed Reminder

support — Thu, 28 Feb 2008 04:24:00 GMT
Abstract:
Off-line Backup Missed Reminder
Rhinoback sends Off-line Backup Missed Reminder emails when a laptop other portable computer is not backed up in a predefined number of days. This is usually because the computer has not been turned on or connected to the internet.
The Off-line backup feature allows you to specify that a computer is to be backed on a certain frequency, such as daily, but not necessarily at a particular time of day. For example, when a laptop computer is powered up or a connection the internet is established, Rhinoback can check and see if the computer is due to be backed up, and then perform a backup in the background. If the computer goes for too many days without being backed up, then the Off-line Backup Missed Reminder email is sent.
See: Backing up laptop computers using the Rhinoback Offline Backup Feature

Turning Off Email Notifications

support — Sun, 10 Feb 2008 16:46:00 GMT
Abstract:
Turning Off Email Notifications
Notification of the success or failure of your backup jobs is an important part of ensuring that your data is properly backed up and protected. Rather than completely turn off the emails, we recommend that you set up rules in your mail reader to automatically move the "succesful" notifications to a folder and keep the failed and missed backup messages in your inbox. Failed or missed backup jobs should be investigated and corrected.
If you do not want to receive the emails from Rhinoback indicating the success or failure of your backups, you can remove your email address from the Rhinoback Online Backup Manager software that is installed on your computer. Open the Rhinoback Online Backup Manager, select your profile and remove your contact information.
Important: If you turn off or automatically delete the email messages from Rhinoback, it is very important that you review the status of your backup job logs using the Rhinoback Online Backup Manager software or the web-based Backup Management Console.

How can I determine if my QuickBooks files are being backed up?

support — Thu, 31 Jan 2008 14:15:00 GMT
Abstract:
How can I determine if my QuickBooks files are being backed up?
I am using QuickBooks Pro 2007. It is very important that my QuickBooks data files are backed up. I am not sure if I have selected the correct location to backup. How can I find out where QuickBooks is storing my files?
Answer:
First locate your QBW files. One of the easiest ways to accomplish this is to open QuickBooks, login, and then use the File -> Open Previous Company selections on the Menu. QuickBooks will open the location where you have been saving your QuickBooks files. Make a note of the folder location where your QBW files are stored. Next open the Rhinoback Backup Manager software, select your backup set and then select Backup Source. Make sure the folder where your QBW files are stored is selected to be backed up.
If you think you may have stored QBW files in other locations, you can use the your Windows (or other OS) search function to search your hard drive for files that end with QBW and QBA.
You can also verify that your QBW files are being backed up by opening the Rhinoback Manager software. Select Restore, Select your Backup Set, and then in the right pane, navigate to the location where you have determined that your QuickBooks files are stored. If cannot find the folder or your files in the right pane under the Restore Source, then your files are probably not being backed up. Please follow the steps above to select the correct folders in your backup set so that your QuickBooks files will be properly backed up to the Rhinoback off-site storag

Can Rhinoback work with dial-up internet connections?

support — Thu, 31 Jan 2008 13:32:00 GMT
Abstract:
Can Rhinoback work with dial-up internet connections?
Yes, Rhinoback works with dial-up connections.
Windows can be set to connect to your ISP automatically when a backup starts. Go to Control Panel -> Internet Options -> Connections and select “Always dial my default connection”.

Can Rhinoback backup TrueCrypt volumes?

support — Sun, 20 Jan 2008 14:40:00 GMT
Abstract:
Can Rhinoback backup TrueCrypt volumes?
Rhinoback is fully compatible with TrueCrypt volumes. You can either backup data from within an encrypted volume, or you can backup the entire TrueCrypt volume.
To backup an entire TrueCrypt volume
Select the TrueCrypt file in the backup source of a backup dataset using the Rhinoback Online Backup Manager software. The entire volume will be backed up according to the schedule defined for the backup set. If Rhinoback's Delta file backup feature is enabled, then on subsequent backups, only the parts of the TrueCrypt volume that have been modified will be backed up.
To backup data from within a TrueCrypt volume
Mount the TrueCrypt volume using the TrueCrypt graphical user interface or the TrueCrypt command line utility.
Use the Rhinoback Online Backup Manager software to select the files that you want backed up from within the TrueCrypt volume. Note: the files will be encrypted by the Rhinoback Online Backup Manager software before it is transmitted to the offsite backup facility, the files will never be transmitted or stored in unencrypted form.
If you a

Do I need any special firewall settings to use Rhinoback?

support — Fri, 18 Jan 2008 05:02:00 GMT
Abstract:
Do I need any special firewall settings to use Rhinoback?
Rhinoback only uses ports 80 and 443. These ports are already allowed on almost every firewall for outbound connections. If your computer can access the internet, then it is also capable of using Rhinoback.
Rhinoback is designed so that the Rhinoback Manager software on the local computer contacts the backup servers to initiate a backup job. Since the connection is made from inside the firewall to the external backup server, most firewalls are already configured to allow this activity.

HIPAA Compliance

support — Fri, 11 Jan 2008 03:13:00 GMT
Abstract:
HIPAA Compliance
The Health Insurance Portability and Accountability Act of 1996 (HIPAA) applies to health care providers, health insurers, and health care clearing houses that store patient data electronically (Covered Entities). Online Backup service providers are not Covered Entities as defined by HIPAA. However, HIPAA does specify that Covered Entities must have data security standards ( the "Security Rule"). The Security Rule requires Covered Entities to have a Data Backup Plan and a Disaster Recovery Plan.
In addition to the Security Rule and it's Data Backup and Recovery requirements, HIPAA also requires that Covered Entities must implement certain technical safeguards which include the encryption of data. Since Rhinoback strongly encrypts data with the Advanced Encryption Standard (AES) before it leaves the clients computer, and stores the data in encrypted form at all times, Rhinoback provides an excellent capability for Covered Entities to meet these requirements.
There is no HIPAA certification for backup services, however, Rhinoback services provide Covered Entities with the privacy, encryption, and data backup capabilities they need to meet HIPAA compliance requirements.

Moving Rhinoback to a New Computer

support — Wed, 09 Jan 2008 04:57:00 GMT
Abstract:
Moving Rhinoback to a New Computer
When replacing an existing computer that is being backed up by Rhinoback. We recommend the following steps:
Step 1: Remove the schedules for the backup jobs on the old computer. See the example below:
Your old computer will need to be connected to the internet to perform this step. You must save your settings to the server so that the server will know that this backup set is not supposed to run in the future. If your old computer is not available or cannot be connected to the internet then see "Removing Settings from a Computer that is Not In Service"
Step 2: Install the latest version of the Rhinoback Online Backup Manager software on the new computer.
Step 3: Create a new backup set for your new computer.
Your new computer will need to be connected to the internet to perform this step.
a) Open the Rhinoback Online Backup Manager software on your new computer, and login using your Rhinoback Login Name and Password.
b) Select Backup Set on the main menu.
c) Select New -> File Backup Set
d) Give the new backup set a name that you will recognize, like: "New Vista Computer"
e) Follow the steps in the wizard to select files and set a schedule.
f) review your settings and set your retention policy.
h) Save your settings
Step 4: Remove Rhinoback from your old computer. (optional)

Removing Settings for a Computer that is Not Working

support — Wed, 09 Jan 2008 04:54:00 GMT
Abstract:
Removing Settings for a Computer that is Not Working
If you are receiving "Missed Backup" reports for a computer that is no longer in service, then you can use the web-based Backup Management Console delete or modify the settings at the Rhinoback secure offsite storage facilities.
Logon to Rhinoback web-based Backup Management Console using your Login Name and Password.

Select Backup Set on the menu.
Select the backup set for the computer that is no longer in service.
You can now either remove the entire backup set, or you can remove the Backup Schedules from the backup set. See below:
Important: If you remove the entire backup set, then the backup files will be deleted from the offsite backup facilities. You should only do this after the files have been transferred to a new computer and are properly backed up from the new computer using Rhinoback.
Removing the only the backup schedule will cause Rhinoback to continue to retain the backup files for the backup set at the secure offsite storage facility until you delete the backup set later.

Stopping the "Scheduled backup missed" emails

support — Tue, 08 Jan 2008 04:51:00 GMT
Abstract:
Stopping the "Scheduled backup missed" emails
The Rhinoback system sends out emails every day to report the status of your backup jobs. If a scheduled backup job does not run for any reason, the Rhinoback servers at the secure offsite storage facilties will send an email notification to the email address associated with the backup account so that the owner will be aware that their backup job did not run. There are several reasons why a scheduled backup job may not run. Some of those include the following:
The computer is not connected to the Internet when the backup job is scheduled to run.
The computer is not powered on or is in a sleeping or hibernation mode.
The Rhinoback software has been deleted or otherwise removed from the computer.
The Rhinoback software has been disabled on the computer.
The "Run scheduled backup on this computer" in the Rhinoback Online Backup Manager software is not checked for the backup set you are being notified about.
Solution 1:
Use this solution if the backup should be running on the computer as scheduled.
Step 1: Make sure the computer is powered up and has connectivity to the Internet at the time when the backup job is scheduled to run. Check your operating system setup for power and energy saving settings. See the related articles below.
Step 2: Check and make sure the "Run scheduled backup on this computer" box is checked. See the example below:
Step 3: Reinstall the Rhinoback Online Backup Manager software. Download the latest version here.
Solution

Should I Allow My Encrypting Key to Default to My Password?

support — Mon, 07 Jan 2008 17:36:00 GMT
Abstract:
Should I Allow My Encrypting Key to Default to My Password?
I understand that my encryption key is never transmitted or stored on the Rhinoback system, but if I allow my encryption key to default to my password will Rhinoback then have my encryption key?
There is no compromise in security if you let your encryption key default to your password. Rhinoback does not actually store your password. Rhinoback only stores a hashed version of your password which is used to validate your login credentials. Encryption keys are based on the real password, not the hashed version of the password. Even if you let your encryption key default to your password, the encryption key needed to access your data is not transmitted to the Rhinoback servers and is never stored on the Rhinoback system.
Important: The hashed version of your password cannot be used to decrypt data. If you lose your password, the "forgotten password" page will only send your hashed password. Your actual password cannot be recovered, therefor your backup data cannot be encrypted. Please see this article about lost passwords.

Support for Windows Vista

support — Sun, 06 Jan 2008 16:54:00 GMT
Abstract:
Rhinoback Announces Support for Windows Vista
Rhinoback Online Backup fully supports the Windows Vista operating system. This includes:
Windows Vista Home Basic Edition
Windows Vista Home Premium Edition
Windows Vista Business Edition
Windows Vista Ultimate Edition
Windows Vista Enterprise Edtion
Both 32-bit and 64-bit versions of all of the above editions of Windows Vista are fully supported. The Rhinoback Download page contains a native 64-bit version specifically built for 64-bit versions of Vista and Windows XP, and Windows 2003 Server.
Rhinoback customers who are running versions of the Rhinoback Manager software prior to version 5.2.2.2 will need to download and install the latest version onto their Windows Vista computers. Customers with current accounts can download the latest version free of charge from the Rhinoback download page.
About Rhinoback
Rhinoback provides robust and high-security offsite data backup services to small and medium sized businesses as well as home computer users. Data is automatically backed up to secure offsite data storage facilities and is available 24x7 to be restored in the event of a loss or disaster. See the Rhinoback Secure Online Backup website for more information.

Backup Server URL

support — Sat, 05 Jan 2008 16:12:00 GMT
Abstract:
What is the URL for the backup server when installing the Linux client?
The URL is "backup.rhinoback.com"

Error Number 0x5:Callback

support — Wed, 02 Jan 2008 12:53:00 GMT
Abstract:
Error Number 0x5:Callback
Exchange Server backups receiving the following error:
"CExBackup::HrESEBackupRestoreGetNodes: Error Number 0x5:Callback"
Solution:
This problem is believed to be specific to Rhinoback Manager version 5.2.2.5. There are two possible resolutons:
1) Upgrade to the lastest version of the Rhinoback Manager. The latest release can be downloaded from this url:
http://www.rhinoback.com/downloads/download.aspx
2) Remove the information specified in the Network Resources Authentication for Windows section of the MS Exchange Server backup set. See Below:

SQL Recovery Model

support — Wed, 02 Jan 2008 09:10:00 GMT
Abstract:
If you received this error message: "[Microsoft][ODBC SQL Server Driver][SQL Server]The statement BACKUP LOG is not allowed while the recovery model is SIMPLE"

You need to change the Recovery model to FULL. For SQL Server 2000 or SQL Server 7, you can use the SQL Server Enterprise Manager to view and change the recovery model. For SQL Server 2005, you can use the SQL Server management studio.
Open the appropriate management tool for your SQL Server version, right click on the database name and select properties. See the screen shots below:
SQL 2005
SQL 2000

SQL 7

MSDE
If you are using MSDE, please issue the following commands:
osql -E -S [Server Name] -Q "ALTER DATABASE [Database Name] SET RECOVERY FULL"

These will enable transaction logging option for your MSDE databases and allow incremental/differential backup to be run with no problems.

There is not enough space on the disk

support — Wed, 02 Jan 2008 08:37:00 GMT
Abstract:
There is not enough space on the disk
The following error is produced when the temporary directory for storing backup files does not contain enough free space. This temporary file is used for database backups, Exchange server backups, System State backups and delta file backups.
C:\Documents and Settings\Administrator\.obm\ipc\BackupSet\
1198835223561\running (There is not enough space on the disk)
Solution:
Free up space on the disk where the temporary backup files are stored or select a different disk.

Error Number 0xc800020e: An incremental backup cannot be performed when circular logging is enabled.

support — Wed, 02 Jan 2008 08:20:00 GMT
Abstract:
Error Number 0xc800020e: An incremental backup cannot be performed when circular logging is enabled.
The following error is produced when attempting to backup an Exchange Server
CExBackup::backupService:HrESEBackupSetup: Error Number
0xc800020e: An incremental backup cannot be performed when
circular logging is enabled.
Solution:
Disable circular logging in MS Exchange. Please uncheck the [Enable circular logging] option
Restart the "Microsoft Exchange Information Store" service after you are done.

Furthermore, please do a full database backup instead of transaction log backup after disabling circular logging to ensure everything is backup properly.

How to find out which version of Windows Vista is Installed / Running

support — Sat, 29 Dec 2007 16:27:00 GMT
Abstract:
How to find out which version of Windows Vista is installed / running
On the Start Menu, right-click on Computer
Select Properties
The following screen will display the Windows Vista Edition and indicate if it is a 32-bit or 64-bit version.

How to find out which version of Windows Server 2003 is installed / running

support — Sat, 29 Dec 2007 16:26:00 GMT
Abstract:
How to find out which version of Windows Server 2003 is installed / running
Method 1:
The login window displays the Windows Server 2003 Version information as shown below:

Method 2:
On the Start Menu, right-click on My Computer
Select Properties
The following window displays the Windows Server 2003 version information.

How to find out which version of Windows XP is installed / running

support — Sat, 29 Dec 2007 16:25:00 GMT
Abstract:
How to find out which version of Windows XP is installed / running
On the Start Menu, right-click on My Computer
Select Properties
The Windows XP version information is displayed on the System Properties Window.

Does Rhinoback work on 64 bit versions of Windows?

support — Fri, 28 Dec 2007 15:37:00 GMT
Abstract:
Does Rhinoback work on 64 bit versions of Windows?
Rhinoback supports 64 bit versions of Microsoft Windows operating systems with a native 64 bit client. This includes the following operating systems:
Windows XP Professional 64 bit
Windows Vista 64 bit (all editions)
Windows Server 2003 64 bit
If you are using one of the above operating systems please download and install the x64 version of the Rhinoback Manager.

How does the “Remove retention files for overlap policy” under Advanced Retention Policy work?

support — Thu, 27 Dec 2007 06:00:00 GMT
Abstract:
How does the “Remove retention files for overlap policy” under Advanced Retention Policy work?

In general, daily snapshots followed by a weekly snapshot or a monthly snapshot, etc. will be removed; weekly snapshots followed by a monthly snapshot or a quarterly snapshot, etc. will be removed; and so on.

This is illustrated by the following example.
Assume today is 17 Jan 06, and the Rhinoback Advanced Retention Policy is as follows:
- Daily: retain for 7 days
- Weekly: retain for 4 weeks (the job will be performed on Saturday)
- Monthly: retain for 3 months (the job will be performed on 1st of each month)

If “Remove retention files for overlap policy” is NOT enabled:
Then a total of 14 snapshots (7+4+3) will be kept on the server accordingly, i.e.:
(Daily): 10Jan06, 11Jan06, 12Jan06, 13Jan06, 14Jan06, 15Jan06, 16Jan06
(Weekly): 24Dec05, 31Dec05, 7Jan06, 14Jan06
(Monthly): 1Nov05, 1Dec05, 1Jan06

If “Remove retention files for overlap policy” is enabled:
Then only the following snapshots are kept: 1Nov05, 1Dec05, 1Jan06, 14Jan06, 15Jan06, 16Jan06.

Specifically, the weekly policy overrides the daily policy so 10Jan06, 11Jan06, 12Jan06 and 13Jan06 will be removed. The monthly policy overrides the weekly policy, and 24Dec05, 31Dec05 and 7Jan06 will be removed as well.

Should I backup my program files?

support — Thu, 27 Dec 2007 05:44:00 GMT
Abstract:
Should I backup my program files
We usually recommend that you only backup your data files. Documents, pictures, spreadsheets, music files, ... Backing up your applications and program files can consume excessive amounts of storage and restoring them is usually not recommended. If program files are lost, it is almost always recommended that you reinstall them from the installation media, using the manufacturers installation utility. Installation utilities do much more than simply copy files to your disk, they also register the components with the operating system and build configuration files. Restoring program files from backup media without using the installation utility can cause a variety of problems.
There are two important points to consider when electing to backup data only and not program files.
Store a copy of your software installation media, including license keys, in a safe offsite location so that they will be available in the event of a disaster at your home or office.
Most modern software stores data in a location separate from the program files themselves; usually in a "My Documents" folder or something similar. However, it is possible that some software may store some data in the program files folders. This is not typical, and when data is stored with the program files, it is usually limited to configuration data and settings. You should review your backup settings and reports to ensure that you are backing up your important data files.

Should I backup my operating system files?

support — Wed, 19 Dec 2007 17:01:00 GMT
Abstract:
Should I backup my operating system files?
We recommend that you make copies of your operating system installation media and store copies offsite manually, including any license keys needed to reinstall. There is limited value in backing up your operating system files from your computer. Restoring of operating system files is generally not recommended. It is best to recover the operating system and files from the original installation media. Rhinoback is best utilized for backing up your data files, photo's, music and other documents.

How do I know how much space I have left?

support — Wed, 19 Dec 2007 16:39:00 GMT
Abstract:
How do I know how much space I have left?
Rhinoback provides 4 easy ways to see how much backup space you have available. The methods and examples are displayed below:
Method 1) Login to the Rhinoback Online Backup website at www.rhinoback.com, select the "Account" tab, and then select "Storage Space". The following is an example of the storage statistics that can be found on the page for your account:
Method 2) The Rhinoback Manager software that is installed on your local computer displays the storage quota and available space in the status area in the bottom right area of the window. See the example below:
Method 3) Logon to the Rhinoback Backup Management console at https://backup.rhinoback.com/obs/jsp/user/index.jsp. The following is an example of the page that will display the storage utilization for your account:
Method 4) Reports are sent to your ema

Backing up Exchange Server 2007

support — Wed, 05 Dec 2007 06:31:00 GMT
Abstract:
How to backup Exchange Server 2007
Backing up information store (database-level)
Download and install the 64-bit version of Rhinoback v5.2.4.0 or above (Rhinoback64.exe) on the computer running Microsoft Exchange Server 2007
All backups can be performed as usual with the normal procedure by opening Rhinoback from [Start] -> [All Programs] -> [Rhinoback] -> [Rhinoback] or by selecting the Rhinoback icon in the system tray or on the desktop.
Backing up individual emails (mailbox-level)
Note: The capability to backup Exchange mailboxes is an optional feature of Rhinoback server accounts. If you need this feature, then please contact sales @ rhinoback.com.
Download and install the 64-bit version of Rhinoback v5.2.4.0 or above (Rhinoback64.exe) on the computer running Microsoft Exchange Server 2007
Download and install Microsoft Exchange Server MAPI Client and Collaboration Data Objects 1.2.1 (ExchangeMAPICdo.exe)
Download a 32-bit Java Runtime Environment (obm-x64-i386ext.zip)
Expand [obm-x64-i386ext.zip] into [C:\Program Files\Rhinoback] . The directory [C:\Program Files\Rhinoback\jvm32] should be created automaticall

Granting permissions to Rhinoback to backup Exchange 2003 Mailboxes

support — Wed, 05 Dec 2007 06:24:00 GMT
Abstract:
Granting permissions to Rhinoback to backup Exchange 2003 Mailboxes.
If you encounter an error when attempting to run a Rhinoback mailbox Level backup of Exchange, you may need to grant full mailbox access to the specific account.
**Note** this article assumes that you have already configured the Online Backup Scheduler (Rhinoback) services to run under a specific user account.
The following procudure can be used to allow access to a specific mailbox:
1. Start Active Directory Users and Computers.

2. On the View menu, ensure that the Advanced Features check box is selected.
**Note** This is not necessary on Exchange Server 2003 because of the fact that the Exchange Advanced tab is available by default.
3. Right-click the user whose mailbox you want to give permissions to and choose Properties. You should grant access to the user account that the Online Backup Scheduler process is running as.

4. On the Exchange Advanced tab, click Mailbox Rights.

5. Notice that the Domain Admins and Enterprise Admins have both been given Deny access to Full Mailbox access.

6. Click Add, click the user or group who you want to have access to this mailbox, and then click OK.

7. Be sure that the user or group is selected in the Name box.

8. In the Permissions list, click Allow next to Full Mailbox Access, and then click OK.

9. Click Ok all the way out.

The following procudure can be used to allow access to a specific mailbox store:
1. Start Exchange System Manager.

2. Drill down to your server object within the appropriate Administrative Group. Expand the server object and find the required mailbox store within the appropriate Storage Group. Right-click it and choose Properties.

3. In the Properties window go to the Security tab.

4. Click Add, click the

How to restore Exchange Server 2007

support — Wed, 05 Dec 2007 06:07:00 GMT
Abstract:
How to restore Exchange Server 2007
Create a directory for restoring database backup files (if needed)
Use Rhinoback to restore the database files to a directory you decided
Download Exchange Recovery Utility - ExRestoreX64.zip
Expand [ExRestoreX64.zip] to get [ExRestoreX64.exe]
Dismount the database/s using Exchange Management Console -> expand [Server Configuration] -> Select [Mailbox] -> Right-click the database/s that will be recovered, and select [Dismount Database])
Run Exchange Recovery Utility [ExRestoreX64.exe] in command prompt, follow the usage instructions to recover your database/s
Mount the database/s using Exchange Management Console -> Click to expand [Server Configuration] -> Select [Mailbox] -> Right-click the database/s that you just dismounted, and select [Mount Database]

How long does it take to restore files from Rhinoback?

support — Mon, 03 Dec 2007 07:58:00 GMT
Abstract:
How long does it take to restore files from Rhinoback?
When I try to restore files from Mozy, I have to wait hours while they build a self-extracting archive for me to download. This doesn't seem to work very well. Does Rhinoback work the same way?
Answer:
Rhinoback does not work like Mozy. When you want to restore files; simply select the files through the Rhinoback Manager software that is installed on your computer or from the website, and then click restore. The files that you have selected will immediately begin restoring to your computer. Since there is no archive to be processed or built, your files will be restored at the speed of your internet connection. It usually only takes a few seconds to restore a few files, but it can take longer to download larger files depending on your internet connection speed. In any case, you don't have to wait for an archive to be built before the downloading begins.

Free Account Removal Policy

support — Fri, 30 Nov 2007 16:41:00 GMT
Abstract:
Free Account Removal Policy
Rhinoback Free accounts do not expire and can be used indefinitely.
Due to the popularity of the Rhinoback free backup accounts we periodically clean up space utilized by free accounts that are not being used. We routinely remove free accounts that have not been used for 30 days or more. We will also remove free accounts that have not backed up any data within 3 days of creation.

How to setup Rhinoback to perform mailbox level backups of Exchange 2007

Billy Morris — Fri, 30 Nov 2007 03:13:00 GMT
Abstract:
There are 5 Steps to setup Rhinoback to Exchange Server 2007 mailbox level (brick-level) backup.
1. Download Rhinoback v5.2.2.3 or above from rhinoback.com
Important: You must use Rhinoback java 1.6 32-bit version
2. Install the Rhinoback client software on the exchange server.
3. Copy ESEBCLI2.DLL from Exchange Server 2003 CD to C:\Windows\System. ESEBCLI2.DLL can be found in x:\SETUP\I386\EXCHANGE\BIN where x: is the CD-ROM/DVD-ROM drive
Note:If you don't have access to ESEBCLI2.DLL, please contact your solution provider.
4. Download Microsoft Exchange Server MAPI Client and Collaboration Data Objects 1.2.1 (ExchangeMAPICdo.exe) from
http://www.microsoft.com/downloads/details.aspx?FamilyID=E17E7F31-079A-43A9-BFF2-0A110307611E&displaylang=en
5. Install Microsoft Exchange Server MAPI Client and Collaboration Data Objects 1.2.1 on the exchange server
Remarks: Since Exchange MAPI only has 32-bit version and it is impossible to run both 32-bit and 64-bit modules in one single process. You need to use 32-bit Rhinoback software together with 32-bit MAPI and 32-bit ESEBCLI2.DLL to backup exchange server 2007.

How long can I keep my free Rhinoback account?

support — Thu, 29 Nov 2007 16:30:00 GMT
Abstract:
How long can I keep my free Rhinoback account?
You can keep your free Rhinoback account for as long as you want to. Free accounts are not trial accounts, they are yours to use to backup your files. However, free accounts are subject to deletion after 30 days of inactivity.